FAQs

Steel & Stone's Frequently Asked Questions

I need a specific size or color, do you offer custom sizes and colors? 

Yes! We can do any size and have access to more color options. Contact us directly at steelandstone@gmail.com.

How do I know what range size to order? 

In the options we have made it easy to order based off your ceiling height and range size. We also have a size chart on how to measure, here. Always measure twice before ordering, ranges are make to order and cannot be returned or refunded.

What is your return policy? 

Unfortunately we are unable to offer returns or refunds due to each order being made custom per the customers request. But if you are not satisfied with your order please contact us directly so we can fix it. 

How long will it take for my order to ship? 

All products are made to order and take 2-4 weeks to build and based off your shipping options can take another 1-2 weeks. If you need something faster, please let us know when ordering.

I live in Arizona, do you offer local pick up or delivery? 

Yes! Our warehouse is located in Mesa and only offer local pick up at this time. Please use code local in the coupon bar to let us know you will be picking up. We will email you directly to let you know when your order if ready to be picked up. 

How do I care for my Steel & Stone products? 

All of our products are powder coated or clear coated. You can use a damp cloth or a non oil based cleaner to clean.

 What are the benefits of tempered glass?

Tempered glass is stronger and safer. In the case it does break, it breaks into pebble like pieces instead of sharp glass shards. It is also higher quality offering crystal clear quality.