Refund Policy

Thank you for choosing Steel & Stone. We want to ensure that you feel confident in your purchase. Please note the following important points regarding returns:

• Made-to-Order Items: Each of our products is uniquely made to order and tailored to meet your specific preferences and specifications. Due to the custom nature of our work, we are unable to accept returns, as the items cannot be restocked or resold.

• Non-Refundable: All orders are final. We cannot offer refunds once an order has been placed. This policy is in place because each item is created with individual specifications, making the product exclusive to you.

• Order Cancellations: If you need to cancel an order, please contact us as soon as possible. Cancellations are only possible if the production process has not yet started. Once production has begun, we cannot accept cancellations.

• Customer Service: Our customer service team is here to help you with any questions or concerns regarding our return policy. You can reach us at info@steelandstonellc.com for more information.